VoIP is a technology that allows you make telephone calls over any IP based network. Instead of using a traditional phone line, you can use the Internet to make calls. By making calls over the Internet, you can lower your monthly phone bill considerably, experience greater call quality and even take your unique telephone number with you anywhere in the world! VoIP is available in various different formats and standards. The two most important technologies related to VoIP are the Signaling Protocol and the Media Codec. The signaling protocol is used to establish, modify and terminate calls. The media codec is an algorithm that encodes (and decodes) your voice into digital data packets that can be sent across the internet.
Digico Telecoms makes use of the Session Initiation Protocol (SIP) for call signaling. The SIP protocol is a standard defined by the Internet Engineering Task Force (IETF) in RFC3261. In short this means any device or software that is SIP compliant should interface correctly with the Digico Telecoms service. SIP is a widely available and often implemented protocol. Digico Telecoms exclusively uses the G.729 codec. The codec’s compression provides excellent voice quality with minimal bandwidth usage. The codec is defined by the International Telecommunication Union.
Digico Telecoms offers a world class Voice over IP (VoIP) service at cost effective rates. The primary drive behind the VoIP service is to provide clients with substantial savings on their Voice Communication Costs. We consider the quality of your calls to be non-negotiable. Digico Telecoms implements proven carrier-grade equipment and billing systems to ensure highest quality of service. The use of multiple redundant links and interconnects ensures we always have connectivity and your call will reach its destination. Our billing systems are real-time and online, enabling clients to view and up to date bill at a click of a button. In addition, Digico Telecoms offers bundled data connections and consultation services for data connectivity that may be required for effective use of the VoIP service. Please see the DIGICO product descriptions for more detailed information and Value Added Services.
Reduce your communications costs by signing up with Digico Telecoms. Digico Telecoms cloud-based communication system offers many benefits including greatly reduced costs, easily providing business-class phone features, leveraging VoIP phone service technology, and maintaining business continuity. We can adjust your services to meet your specific business needs whether you are scaling down or up. Our ability to quickly design and implement tailored systems backed by responsive support from knowledgeable technicians sets us apart.
An auto attendant is one of the hidden gems of premium VoIP services. This feature allows callers to interact with a menu to choose an appropriate extension. Your business will suddenly seem more professional and impressive. It's like having an electronic receptionist!
Mobile workers will appreciate this feature. Find me/follow me call routing allows you to create a list of numbers where you can be found before the call gets pushed to voicemail. So, for example, you might have your office phone ring twice, but on the third ring, your cell phone starts to ring, and then on the fifth, your home phone. If the list is exhausted, the caller gets sent to voicemail.
Sometimes you need flexibility. Softphones allow you to make calls through your business telephone system using your tablet, computer or even a mobile phone!
Most people know about conferencing with VoIP services, but not everyone takes advantage of all the features that might come with it. Often, you can set up a conference floor monitor. This allows you to manage invitations, "hand-raises," muting individuals, etc. Online conferences can get messy and confusing if not managed correctly, so this is a great tool to learn how to use.
Voicemail to email sends your voicemail messages to your preferred email as an Mp3 attachment. This allows you to file, organize, delete, and search all your voicemails in a way that would otherwise be impossible.
If your company often has to put callers on hold, this feature is a necessity. Do not subject your callers to terrible elevator music — or worse, silence. This feature allows you to choose what your callers listen to as they wait.
Inbound and outbound call detail reports let you view details of your company's call history, including duration, originator, destination, and cost.
Some companies will try and make you pay for users you don't have. Not us, you'll only pay for the number of users that are using the system.
Do you have multiple offices. Our Digico VoIP solution seamlessly work across all sites. There’s no need for connecting cables, just fire up your Internet and you're ready.
Digico Telecoms offers you full control to manage the routing of your calls and other features with your own customisable control panel.
Local, national or even International. Whichever telephone numbers you need, we can supply them, giving your customers extra flexibility in calling you.
Business VoIP and speed go hand in hand. Services such as telephone numbers, SIP trunks and additional extensions are with you much faster than traditional services.
Play service messages before calls or during out-of-hours to give callers important information about your business.
Calling between offices just got Much cheaper. You won't pay anything for calling numbers on the Digico Telecoms Network.
Record calls for training, security and customer service purposes.
Vanity telephones numbers that pop off the tongue. Get a number that looks great AND is easy to remember for your customers.
This feature does exactly what its name implies: leaves you undisturbed. You can turn it on to temporarily stop incoming calls to your phone. This becomes especially useful during conferences, lunches, and meetings. Best of all, you can program it so that it does not just ignore callers but directs them toward voicemail or another destination of your choice.
SIP trunk performs the same function as a wireline (analog) phone line or channel on the Primary Rate Interface (PRI). The difference is that SIP trunks are virtual phone lines. These replace analog phone connections and connect your existing data circuits (E1, T1, etc.) to the Internet. PRI stands for Primary Rate Interface. PRI was once the standard for providing businesses with reliable telecommunications services. A cost-effective solution for both local and international calling, SIP trunking has become the new standard for business communications. SIP trunks also allow you to simplify your communications. If you’re using the PRI for your business phone service, you have a separate network for voice and data. With a SIP trunk, all communications route through the same network. Your voice data is simply added as another IP application, which is prioritized to ensure the very best call quality. The result Your business saves up to 50% on communications costs, and you protect the investment you made in your existing phone system.
A virtual number, also known as direct inward dialling (DID) or access number, is a telephone number without a directly associated telephone line. Usually these numbers are programmed to forward incoming calls to one of the pre-set telephone numbers, chosen by the client: fixed, mobile or VoIP. Example : A company located in China can have a phone number in Los Angeles or London without paying for a fixed foreign exchange line. Virtual numbers are very popular among call centres which appear to be located in one country, when they are in one or more countries in different time zone, delivering efficient 24/7 cover.
Make the jump and discover first hand the ethos that founded Digico Telecoms (Pty) Ltd. Dynamic, progressive and ambitious. Be part of our journey in creating a distinguishable and unwavering brand in the telecommunications sector.